How to fix Steam ‘Sorry you are not permitted’ error message

Steam users are running into an error notification while perusing the storefront via browsers and the dedicated client. The Steam “Sorry you are not permitted” error message appears when clicking on certain game pages in the store. In full, the pop-up reads as follows: “ERROR Sorry, but you’re not permitted to view these materials at this time.” So, is there a quick and easy fix for PC gamers? Here’s the need-to-know info on solving the Steam permission problem.

Steam ‘Sorry you are not permitted’ error fix

Here’s what to do after seeing the Steam “Sorry, but you’re not permitted to view these materials at this time” error message:

1. Refresh the page and try again.
   • Updated store listings take time to go public; the above example occurred on the God of War (2018) store page immediately following its announcement.
2. Enter the correct Date of Birth.
   • Some games have age restrictions, so users need to enter an appropriate DoB to access their store pages.
3. Clear the Steam HTML cache.
   • After entering several incorrect birth dates in the Steam client and getting blocked, do the following:
     • Close the Steam client completely.
     • Press Windows + R.
     • Paste %localappdata% into the text field.
     • Click the “OK” button or hit Enter.
     • Find and open the Steam folder.
     • Delete the htmlcache folder.
     • Launch the Steam client.
4. Clear browser cookies and cache.
   • After entering several incorrect birth dates in a web browser and getting blocked, do the following:
     • Press Ctrl + Shift + Del.
     • Select the desired time range (must be before entering dates).
     • Tick the “Cookies and other site data” box.
     • Tick the “Cached images and files” box.
     • Click the “Clear data” button.

After following these steps, the Steam “Sorry you are not permitted” error message should stop appearing while browsing the digital storefront.

In other news, 343 Industries just gave fans some valuable insight into the Halo Infinite PC version. There’s news on anti-cheat, crossplay, performance, and even an exclusive GPU.