A strange Diablo 4 Prism device removal detected error is crashing the game from some players. This particular bug has not yet been addressed by Blizzard despite players reporting the issue since the game’s launch. The crashing error occurs with a pop-up message saying “[Prism] Device removal detected.” This can happen right on startup when you try to launch the game or a few hours into gameplay, so when it happens will likely depend on your specific rig. Here’s a solution that you can try to fix the Prism device removal detected error in Diablo 4.
How to fix Diablo 4 Prism device removal detected error
To fix the Diablo 4 Prism device removal detected error, you need to update your graphics driver. This will most likely work with PC players who have an Nvidia graphics card.
Unfortunately, it looks like those with Intel graphics cards, which are typically found in laptops, are not supported by Diablo 4. And we would be surprised if the developer started to support these GPUs in the future. This is based on a supposed response from Blizzard support to a user-submitted ticket about this very issue, where Blizzard stated:
“The game isn’t specifically coded to work with Intel drivers, so it may have performance issues and crashes. We don’t currently know of any plans to change that in the future, as it would require changes to game coding to support Intel GPU drivers.”
If you have an Intel graphics card and continue to experience this specific error, we recommend that you look for a GPU upgrade in the future. Your Battle.net progress will be saved, so switching computers will not delete your characters. We wouldn’t normally tell users to upgrade their hardware, but given that Blizzard may not fix this issue for Intel graphics cards, this is the only real solution for fixing this error outright.
